– Vendor needs to provide case management pilot program services to the government authority located in California.– The pilot program to assist up to 12,000 customers with managing their unpaid bills, enrolling in energy assistance and energy efficiency programs, and arranging bill payment plans.– In–language support: English, Spanish, and other languages identified as prevalent in the community.– Pilot Program enrollment services to assist eligible customers in identifying and securing utility and non–utility administered financial assistance options to help manage their utility bills and energy use: phone support, online and text enrollment as operational capabilities allow.– The local geographic area or zip codes for which they are submitting a bid to ensure in–person services can be provided, as necessary
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